Chiltern Literary Festival Privacy Notice
Registered to: Invisible Folk Ltd
We are the controller of your personal data. This privacy notice tells you what to expect us to do with your personal information.
· Contact details
· What information we collect, use, and why
· Lawful bases and data protection rights
· Where we get personal information from
· How long we keep information
Contact details
Email hello@cheshamliteraryfestival.net
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery and third party referrals:
· Names and contact details
· Addresses
· Payment details (including card or bank information for transfers and direct debits)
· Information relating to compliments or complaints
We collect or use the following personal information for service updates or marketing purposes:
· Names and contact details
· Addresses
· Marketing preferences
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. Which lawful basis we rely on may affect your data protection rights which are set out in brief below.
· Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.
· Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.
· Your right to erasure - You have the right to ask us to delete your personal information.
· Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.
· Your right to object to processing - You have the right to object to the processing of your personal data.
· Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.
· Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods, including delivery and third party referrals are:
· Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
· Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
· Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our legitimate interests are:
· We obtain information about you when you visit our website and subscribe to one of our newsletters, enter one of our competitions, and when you purchase items via our payment links. Personal information we collect could include your name, address, email address and telephone number. We do not collect your card information. This is collected and processed securely by our third-party payment processors who specialise in the secure capture and processing of credit and debit card details. We use your information to: process your item orders process your competition entries notify you of any changes to our products, services, events and competitions send you information you have requested seek your views on our products, services, events and competitions
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
· Directly from you
How long we keep information
We may store your personal information for a number of years so that we are able to link your preferences and purchases back to a single unique record that we hold for you on our system.
If there are aspects of your record that are inaccurate or that you would like to remove, you can usually do this by contacting us via email.
Any objections you make to any processing of your data will be stored against your record on our system, in order that we can comply with your requests.
Your data will not be kept by us indefinitely; instead, we will keep it for up to five years after your last interaction with us (with an ‘interaction’ defined by us as contacting us, purchasing of one of our items or tickets, attending one of our events, entering of one of our competitions, or the opening of one of our emails). Such interactions will be reviewed annually by us at the end of each year; if you have not interacted with us in the five years prior, your personal information will be removed from our records.
Last updated 12 November 2025.